Collecting Metric 2.15
Credential Revocation
- Find requests for modification or removal of access from this population’s accounts.
- For each request, count the number of days from the request until fulfilment and total across all requests identified in Step 2.
- Divide the total number of days counted in Step 3 by the number of requests identified in Step 2. Record this number for Metric 2.15.
Step 2 Examples
These requests may be:• paper based
• help desk tickets
• requested through an automated identity management system